Terms of Service

Effective date: October 9, 2026.

1. Our products and this agreement

These Terms govern your use of NeuraCore Technologies Inc.’s (“NeuraCore,” “we,” “us”) website and the services described here for Pepper OfflineAI, Libri Audiobooks (formerly Narratorio) and CumuloSync. Features, platforms, model availability and subscription offerings differ by product, device, version and region. A feature described for one platform is not a promise that it is available on every platform.

These Terms become binding when they have been presented to you and you validly accept them under applicable law. If you are using a product for an organization, you must have authority to bind that organization. If you lack legal capacity to enter an agreement, a parent or guardian must accept the applicable terms and supervise your use. Separate privacy permissions and any legally required parental consent still apply.

2. App licenses and Store purchases

Apps are licensed for use rather than sold as intellectual property. Subject to the applicable app license, Store usage rules and your paid entitlement where required, you may use our apps for lawful personal, educational or internal business purposes. You may not resell, sublicense or distribute our app software as your own service without permission.

For Apple purchases, the Apple Standard EULA applies unless a valid custom EULA is provided through the applicable distribution process. For Microsoft Store and Google Play purchases, the applicable product license and Store terms apply. Relevant Store information is available from Microsoft Store and Google Play.

Mandatory law and non-waivable consumer rights always control. An applicable app EULA controls the software-license matters it governs, and applicable Store purchase terms control Store billing matters. These Terms supplement those agreements for the matters covered here and do not silently replace them. A separately signed agreement with NeuraCore controls the matters it expressly addresses.

Models, voice resources, open-source components and other third-party materials may have their own license notices and usage terms. Those terms govern the rights they grant; these Terms do not reduce rights provided by an applicable open-source license or by law. Restrictions on copying, modifying or reverse engineering software apply only to the extent permitted by law and the relevant license.

3. Subscriptions, trials and cancellation

Before you purchase, the applicable offer and checkout identify the price, currency, billing period, included features, eligibility, trial terms and automatic-renewal terms. Prices and offers may vary by Store and region. A subscription renews according to the recurring terms you authorize unless cancelled. We will provide or arrange legally required notices and consents for renewals and price changes; this page alone does not authorize recurring charges.

Pepper for Windows: The app offers a 72-hour trial upon initial installation. This is an app-level installation trial, not a free trial attached to a Microsoft Store subscription. When it expires, continued paid-feature use requires choosing and purchasing a monthly or yearly subscription. Expiration of that installation trial alone does not authorize a charge. The discounted yearly subscription does not include an additional subscription-specific free trial.

Apple and Android trial offers, where available, are governed by the offer presented at checkout. A Store subscription trial can convert to a paid recurring subscription if you authorized that offer and do not cancel before the deadline shown. Do not assume that a trial on one platform creates another trial or entitlement on a different platform.

Manage and cancel recurring billing through the Store account used to purchase: Apple subscription settings, Microsoft account or Store subscription management, or Google Play subscriptions. Uninstalling an app, deleting local content or disconnecting an email or cloud account does not cancel a subscription. If you cannot identify the purchase or cancellation route, contact us for assistance.

Cancellation normally stops future renewal; access during a remaining paid period or trial depends on the applicable offer and Store rules. Refunds, withdrawal rights and remedies for defective or misdescribed digital products remain subject to applicable law and Store procedures. These Terms do not impose an absolute no-refunds rule or waive a remedy you are legally entitled to receive.

“Unlimited” local AI use means supported local AI use with an active qualifying Pepper subscription without a NeuraCore per-request usage quota. It remains subject to device capacity, compatible models and lawful use. Libri online-listening entitlements are those stated in the applicable subscription offer. Unlimited use does not guarantee a particular response speed, uninterrupted internet service, every model or voice, or redistribution rights. Technical constraints do not authorize undisclosed billing or an undisclosed paid usage allowance.

4. Pepper: AI assistance and your decisions

Pepper helps with chat, project planning, email drafts, meeting and document summaries, notes and follow-up tasks using supported on-device AI. Generated output can contain errors, omit important details or infer an action or date incorrectly. Review it against your source material before sending, publishing, recording a commitment or relying on it.

AI outputs are assistance rather than professional medical, legal, financial or other regulated advice. You remain responsible for the decisions you make and for reviewing drafts and proposed actions. Pepper does not automatically send email on your behalf. Any calendar, reminder, sharing or export action remains subject to the feature’s actual controls and your permissions.

Performance depends on hardware, available memory, model size and the material being processed. Local inference does not make every connected feature offline: email access, web retrieval, downloads and supported sync can require the relevant network service. Our Privacy Policy describes the separate information-handling practices.

5. Libri: books, narration and content rights

Libri reads supported books, documents, pasted text and web content with available offline or online voices. You must have the rights or legal permission needed for the particular content and use. Importing or purchasing a book does not necessarily give you the right to distribute, sell or publish a narrated version.

You may use available reading and narration features for lawful uses permitted by the relevant content rights or by law, including applicable accessibility exceptions. Do not use Libri to unlawfully bypass copy protection, infringe copyright or distribute unauthorized copies. A title described as public domain in one region may remain protected in another.

Online voices require online processing and have different data-handling characteristics from on-device voices, as explained in the Privacy Policy. Voice and catalog availability can change with the relevant provider’s service. A voice resource does not grant rights to impersonate a person or falsely attribute speech to them. Any export, sharing or publication must respect applicable content and voice rights.

6. CumuloSync: connected files and cloud services

CumuloSync provides available file-management features for authorized local and cloud storage connections. Cloud operations depend on the relevant provider’s account permissions, service availability and rules. You are responsible for having authority to access and act on the files and accounts you connect.

Review the destination and action before uploading, sharing, renaming, replacing or deleting a file. A cloud action can affect the provider’s stored copy and other people’s access. Keep appropriate backups of important files; recovery depends on the provider and the operation. This responsibility does not waive a claim arising from a defect or our failure to meet an applicable obligation.

CumuloSync does not operate as a separate NeuraCore cloud-backup repository. No encryption feature, protection level or guaranteed recovery capability is promised by these Terms unless it is actually provided and expressly described for the applicable version. Authentication and token handling are described in the Privacy Policy.

7. Your content, recordings and permissions

You retain the rights you already have in your documents, books, messages, recordings and other inputs. NeuraCore does not acquire ownership of that content merely because you use an app. To the extent necessary, you authorize processing of content you select solely to provide the features you request, consistent with the Privacy Policy and any applicable provider terms. This authorization does not grant a general license to publish your private content or use it for unrelated model training.

NeuraCore does not claim ownership of your generated outputs. Their use remains subject to applicable law and third-party rights. We do not promise that an AI output is unique, copyrightable or free of conflicting rights. Review output before commercial publication or distribution.

Before recording a meeting, lecture or conversation, obtain all consent and permissions required by the laws and rules applicable to the participants and setting. Also respect confidentiality, employment, education and third-party privacy obligations. Importing someone’s information does not itself give you permission to share it or send it to an online service.

8. Acceptable use and account security

Do not use our products for unlawful infringement, fraud, harassment or deceptive impersonation; unauthorized access to accounts or systems; distribution of malware; evasion of applicable license or purchase restrictions; or interference with an online service. Do not remove proprietary notices or misrepresent our software or generated material as someone else’s work. These restrictions do not prevent lawful interoperability, accessibility, research or other rights protected by law.

Keep your devices, connected-account credentials and authorized access reasonably protected. Promptly revoke a compromised connection through the relevant provider. You are responsible for actions you authorize, but these Terms do not make you liable for every unauthorized action regardless of fault or excuse NeuraCore’s own obligations.

9. Privacy, providers and availability

The Privacy Policy explains processing, disclosures and available controls. Agreeing to these Terms does not replace separate consent required for recording, online processing, optional tracking or other regulated uses.

NeuraCore operates Libri’s online voice service through its own GPU-powered API server. Third-party Stores, mail services, storage providers and catalogs operate their own systems. Their applicable terms govern your relationship with them. NeuraCore remains responsible for its own commitments and for any responsibility that applicable law places on it when a provider is engaged on its behalf.

We may issue updates to maintain compatibility, security and reliability. Features may change as devices, models or providers change. We will not use a general right to change features to avoid mandatory obligations concerning a paid product. If a material paid feature is discontinued or materially reduced, we will provide any notice, choice, cancellation or remedy required by law and the applicable agreement.

10. Ending use and suspending services

You can stop using a product and cancel renewal through the appropriate purchase channel. Use available controls to export important content before removing local data, subject to the rights you have in that content. Copies held in backups, exports or connected services may require separate handling.

Where we control an online service or entitlement, we may restrict it for a material breach, a legal requirement or a credible security threat. We will act proportionately and, where reasonably possible, give notice and an opportunity to correct a remediable breach. Urgent restrictions may be necessary to protect users or comply with law. This clause does not imply that NeuraCore can inspect or remotely erase content held solely on your device.

Suspension does not by itself cancel Store billing or remove legally required refund rights. Contact us about billing affected by a restriction. The applicable app EULA governs termination of the software license.

11. Warranties and consumer protections

We remain responsible for express commitments and remedies required by applicable law. Except for those obligations and any express warranty that applies, products and services are provided as available, without a guarantee of error-free output, continuous availability or suitability for every purpose.

To the extent law permits, implied warranties are excluded. Where a warranty or consumer guarantee cannot be excluded, it continues to apply. Nothing here removes mandatory rights concerning quality, conformity, security, repair, replacement, price reduction, cancellation, refund or other available remedies.

12. Limitation of liability

For liabilities governed by these Terms, and only to the extent permitted by applicable law, NeuraCore is not liable for indirect or consequential losses such as lost profits or lost business opportunities. This exclusion does not apply where a loss is recoverable under a mandatory consumer right or where excluding it is otherwise prohibited.

Subject to the exceptions below, NeuraCore’s aggregate liability for claims arising from the affected product under these Terms is limited to the greater of US$100 or the total amount you paid for that product during the 12 months immediately before the event giving rise to the claim. An applicable app EULA governs liability for claims within its own scope; this clause does not silently amend that license.

These exclusions and this cap do not apply to fraud, fraudulent misrepresentation, intentional misconduct, gross negligence, death or personal injury caused by negligence, or any obligation or liability that applicable law does not allow us to limit. Mandatory privacy, consumer and other statutory remedies remain available to the extent they cannot lawfully be limited.

13. Governing law and disputes

For matters governed by these Terms, California law applies, excluding conflict-of-law rules, except where mandatory law or an applicable controlling agreement provides otherwise. If you are a consumer, this choice does not remove the mandatory protections of your usual place of residence.

You may contact admin@neuracoretech.com to seek a practical resolution. Doing so is voluntary and does not delay a legal deadline or prevent you from using a court, regulator or other remedy you are entitled to access.

For disputes with users acting for business purposes under these Terms, the parties submit to courts of competent jurisdiction in Orange County, California, to the extent lawful. Consumers retain applicable rights to bring proceedings in another legally available forum. These Terms add no mandatory arbitration provision, class-action waiver or jury-trial waiver; separate agreements may address their own dispute procedures.

14. Changes, interpretation and contact

The effective date appears above. We will provide reasonable advance notice of material changes. Changes apply prospectively through a legally valid acceptance process; if fresh consent is required, we will obtain it. A change does not retroactively remove accrued claims or authorize new privacy processing or charges without the permissions required by law.

If a provision cannot lawfully be enforced, the remainder applies to the extent it can fairly and lawfully operate. A delay in enforcing a right is not necessarily a waiver. Any permitted assignment in a corporate transaction remains subject to applicable law, the relevant app license and preservation of consumer rights.

Questions about these Terms, product issues or purchases: admin@neuracoretech.com · Contact NeuraCore Technologies.